By booking our service, you agree to the following terms and conditions.
Roatan Transfer provides private pre-booked transportation within Roatán, including airport, ferry, cruise port, hotel, villa, and Airbnb transfers. We do not operate as a public taxi or on-demand ride service.
Customers must provide accurate booking information, including date, time, number of passengers, pickup point, and destination. Incorrect or incomplete information may affect our ability to provide the service as booked.
All prices are expressed in U.S. dollars. Payment may be required in advance to confirm and secure a reservation. For cancellations eligible for our 100% refund policy, we refund the full amount paid to us, including payment processing fees charged by us.
Cancel at least 24 hours before your scheduled arrival to receive a 100% refund. For departure-only bookings, the cutoff is 24 hours before the scheduled pickup. For round-trip bookings cancelled in full, the cutoff is 24 hours before the first scheduled transfer. All times are local to Roatán. To cancel, email q@roatantransfer.com with your booking reference. Cancellations made less than 24 hours in advance, no-shows, or last-minute changes may be subject to charges and may not be refundable. Any booking change is subject to availability.
We strive to arrive on time for all pickups. If we fail to arrive within 10 minutes of the agreed pickup time due to reasons within our control, you will receive a full refund. Delays caused by traffic, weather, accidents, flight delays, port delays, road conditions, or other external factors are excluded.
For airport pickups, we monitor arriving flights and include reasonable waiting time after landing. For ferry and cruise port pickups, we also include a reasonable waiting time after scheduled arrival. Extended delays may require rescheduling or may be subject to additional charges.
The customer is responsible for being available at the agreed pickup time and location, providing a valid contact number, and informing us promptly of any change, delay, or issue related to the reservation.
Customers must accurately indicate the number of passengers and luggage items. Excess luggage or undisclosed special requirements may require a larger vehicle or an additional charge.
One optional quick stop at Eldon's Supermarket or Food Court, up to 15 minutes, is included at no extra charge per one-way transfer when requested in advance. Food court stops are for takeaway purchases. Other stops or additional waiting time require a separate agreement.
We reserve the right to refuse or terminate service in the event of unsafe, abusive, illegal, or disrespectful behavior. No refund will be issued in such cases.
Roatan Transfer is not responsible for delays, missed connections, or service interruptions caused by circumstances beyond our reasonable control. We are also not responsible for personal items left behind in the vehicle, although we will make reasonable efforts to help recover them.
We use the information you provide only to manage your reservation, communicate regarding the service, and fulfill operational requirements. We do not sell your personal information.
Email: q@roatantransfer.com
WhatsApp: +1 504-900-8767